Plans
A plan for every practice.
Three packages, shaped around how your practice works. Pricing is being finalised. Start free, or talk to us and we will tailor a package to your practice.
Starter
Solo practitioners and small practices
Get the admin off the front desk: WhatsApp answered around the clock, with bookings, reminders, recalls and payments.
Pricing on request
Start free- WhatsApp team inbox with tap-to-choose menus
- AI receptionist, 24/7, with one-tap human hand-off
- Booking on WhatsApp, online and by QR code
- Confirmations and the four-stage reminder ladder
- Recalls sent automatically when patients are due
- Paystack payment links, booking fees and receipts
- Digital registration and POPIA e-consent
- Patient records, CSV import and the practice dashboard
Growth
RecommendedPractices that want the clinical and medical-aid side set up too
Everything in Starter, plus medical aid, clinical records and follow-up after the visit.
Pricing on request
Start freeEverything in Starter, plus:
- Medical-aid capture, benefit-check records and claim sheet
- Clinical notes and secure aftercare summaries
- Review requests, satisfaction surveys and medication reminders (switched on in Settings)
- AI note assistant for clinicians (optional)
Group
Owners running more than one practice
Each practice set up for you, with one relationship for the whole group.
Let's talk
Talk to usEverything in Growth, plus:
- Each practice set up and connected for you by our team
- Staff at several practices sign in with their email and choose the practice
- One agreement and one pricing conversation for the whole group
Every CareSavi account runs the same software today. A package describes what we set up and support with your practice. Final prices will be published here once confirmed.
What's included
| Feature | Starter | Growth | Group |
|---|---|---|---|
| WhatsApp team inbox with tap-to-choose menus | Included | Included | Included |
| AI receptionist, 24/7, with one-tap human hand-off | Included | Included | Included |
| Booking on WhatsApp, online and by QR code | Included | Included | Included |
| Confirmations and the four-stage reminder ladder | Included | Included | Included |
| Recalls sent automatically when patients are due | Included | Included | Included |
| Paystack payment links, booking fees and receipts | Included | Included | Included |
| Digital registration and POPIA e-consent | Included | Included | Included |
| Patient records, CSV import and the practice dashboard | Included | Included | Included |
| Medical-aid capture, benefit-check records and claim sheet | Not included | Included | Included |
| Clinical notes and secure aftercare summaries | Not included | Included | Included |
| Review requests, satisfaction surveys and medication reminders (switched on in Settings) | Not included | Included | Included |
| AI note assistant for clinicians (optional) | Not included | Included | Included |
| Each practice set up and connected for you by our team | Not included | Not included | Included |
| Staff at several practices sign in with their email and choose the practice | Not included | Not included | Included |
| One agreement and one pricing conversation for the whole group | Not included | Not included | Included |
Every feature, by plan
Every plan
- WhatsApp team inbox with tap-to-choose menus
- AI receptionist, 24/7, with one-tap human hand-off
- Booking on WhatsApp, online and by QR code
- Confirmations and the four-stage reminder ladder
- Recalls sent automatically when patients are due
- Paystack payment links, booking fees and receipts
- Digital registration and POPIA e-consent
- Patient records, CSV import and the practice dashboard
Growth and Group
- Medical-aid capture, benefit-check records and claim sheet
- Clinical notes and secure aftercare summaries
- Review requests, satisfaction surveys and medication reminders (switched on in Settings)
- AI note assistant for clinicians (optional)
Group only
- Each practice set up and connected for you by our team
- Staff at several practices sign in with their email and choose the practice
- One agreement and one pricing conversation for the whole group
Questions
Questions practices ask us.
Does CareSavi replace our practice management system?
No. CareSavi runs beside it and does not connect to EMD or any other practice system today. Appointments booked through CareSavi, whether by patients on WhatsApp or online or by your team, live in CareSavi's diary, and that is what reminders, recalls and the dashboard work from. You bring your patient list in with a CSV import.
Do we need our own WhatsApp number?
Yes. CareSavi uses your practice's own WhatsApp Business number, connected through 360dialog, an official WhatsApp partner. The setup wizard walks you through it, and until it is connected CareSavi cannot message your patients. If you connect in coexistence mode, you can keep using the WhatsApp Business app on the practice phone.
What does the AI receptionist do, and not do?
It answers questions from your practice's information, offers real open slots, books and reschedules, takes a new patient's details and sends payment links. It does not give medical advice: messages describing urgent symptoms are picked up by fixed rules and passed to your team, and a patient can ask for a person at any time. Patients consent before any message reaches the AI.
Is CareSavi POPIA compliant?
CareSavi is built for POPIA: consent is recorded for each purpose with the notice version, patient records are encrypted record by record, every read and change of health information is logged, and you can export, erase or set retention dates for a patient's data. Compliance also depends on how your practice uses it. Our privacy notice explains who does what.
Where is our patients' data stored?
Patient records are stored in Johannesburg. Some services necessarily process messages outside South Africa: WhatsApp itself, and the AI model provider when the AI receptionist replies. Each one is listed in the sub-processor register in our privacy notice.
Do patients need to download an app?
No. Patients use WhatsApp, which they already have, and simple web pages for online booking, forms, payments and their visit summary.
How do recalls work?
When a visit is marked complete, CareSavi schedules the next recall from your rules. A six-month check-up rule is ready on day one. Due recalls go out on WhatsApp during business hours to patients who have agreed to hear from you, and you can see who is due and track how many replied and rebooked.
Can patients pay online?
Yes. Patients pay by card or EFT through Paystack, into your own Paystack account, from a link on WhatsApp. You choose whether a booking fee is off, optional or required, and a PDF receipt is sent automatically. Buy-now-pay-later is not part of CareSavi.
Does CareSavi handle medical aid?
It captures membership details when a patient books online or in the chat, records the benefit checks your team does, and builds a claim sheet listing every field a scheme needs, including anything still missing. It does not submit claims to schemes or request authorisations.
Which languages does it speak?
The AI receptionist's replies follow the language a patient prefers. Everything CareSavi sends by itself (menus, confirmations, reminders and recalls) is in English.
Can our whole team use it?
Yes. Invite staff by email and give each a role. Six built-in roles decide who can see and do what, and clinical notes are limited to practitioners. Staff can turn on two-factor sign-in with an authenticator app.
Do we need a card to start?
No. You can create your account and set the practice up without a card. Billing starts only once we agree a plan with you.
Let's bring your patients back.
Start with one practice. Create your account without a card, connect your WhatsApp number, and run bookings, reminders and recalls from one place.
