Recalls & follow-up
A due list that doesn't slip
See who is due now, send today's recalls in one click, and track how many replied and rebooked.
- Recall rules you set
- Sent for you, on WhatsApp
- Review requests and satisfaction surveys
WhatsApp-first practice operations
Every patient, remembered.
Turn the patients you see into recurring revenue.
Built for South African dental and GP practices, CareSavi answers your practice's WhatsApp, books and reminds patients, brings them back when they are due and takes booking fees.
- No card to start
- POPIA by design
- Records hosted in South Africa
Works with
WhatsApp Business Platform
Your practice's own number, connected through 360dialog, an official WhatsApp partner
WhatsApp Business app
Keep replying from the practice phone, and messages appear in the team inbox
Paystack
Card and EFT payments into your own Paystack account
The problem
Your front desk can't keep up, and patients slip away.
Most of what a practice loses is not lost in the chair. It is lost between visits, on the phone and in the diary.
Recalls tracked by hand
Six-month cleanings, reviews and follow-ups live in a diary or someone's memory. When the desk is busy, they simply don't go out.
Messages that go unanswered
Patients message after hours and over lunch. If nobody answers, they book somewhere else.
No-shows and late cancellations
A reminder that goes out late, or never, leaves a chair empty that nobody can bill for.
Paperwork at the desk
Registration and consent forms get filled in on a clipboard while the waiting room fills up.
Payments chased by phone
Booking fees and balances are chased one call and one bank notification at a time.
Nothing written down
What was agreed on a phone call has no record when a question comes up later.
What CareSavi does
Everything between the visits, handled.
Answering, booking, reminding, collecting and bringing patients back: the work around the appointment, done the same way every time on the channel your patients already use.
WhatsApp front desk
Your practice's own WhatsApp number, one shared inbox for the team, and menus patients tap instead of type.
AI receptionist
Answers patients around the clock, books from your real diary, and hands over to a person in one tap.
Booking & reminders
Patients book on WhatsApp, online or from a QR code into a diary built around your practitioners, then get reminded four times.
Recalls & follow-up
When a visit is completed, the next one is already planned and the patient is asked back at the right time.
Payments & medical aid
Payment links on WhatsApp, a booking fee on your terms, receipts that send themselves, and medical-aid details captured when patients book.
Everything else CareSavi does, category by category.
See every feature
WhatsApp front desk
Shared team inbox
Your front desk claims, replies to and closes every conversation, and practitioners can read along.
- Menus patients tap
- Photos, documents and voice notes
- Keep the WhatsApp Business app
How it works
Set up once. Running every day after.
- 1
Create your practice
Sign up without a card, then add your hours, practitioners and services in a guided setup.
- 2
Connect WhatsApp and payments
Connect your practice's WhatsApp number and, if you take fees online, your own Paystack account.
- 3
Bring your patients in
Import your patient list so every patient who messages is recognised.
- 4
Work from one place
Bookings land in the diary, reminders and recalls go out on their own, and your team steps in from the inbox when a person is needed.
- 1
Messages the practice
On WhatsApp, from your booking page or by scanning the QR code in your waiting room.
- 2
Picks a time
From real open slots, and gets a confirmation straight away.
- 3
Arrives prepared
Registration and consent offered on their phone before the visit, the booking fee paid if you ask for one, and reminders beforehand.
- 4
Comes back when due
A friendly recall when the next visit is due, with no phone call needed.
Built for your practice
One platform, shaped around how you work.
For dentists
Recalls that fill the chair.
- A six-month check-up recall rule, ready on day one
- A booking fee on WhatsApp: off, optional or required
- Medical-aid details captured when the patient books
For GPs
Continuity without the chasing.
- WhatsApp answered after hours, with a person when it matters
- Registration and consent offered on the patient's phone before the visit
- Follow-up visits surfaced when they are due
For practice owners
The whole practice, at a glance.
- Appointments, no-shows and money collected through CareSavi in one dashboard
- Roles and permissions for every team member
- Runs beside your practice system, with nothing to rip out
What changes
Less admin. Fewer empty chairs. Faster payment.
No invented percentages. These are the jobs CareSavi takes off your team, every day.
Fewer calls to the desk
Booking, rescheduling and routine questions are handled in the chat.
Fewer empty chairs
Four reminders before every visit, and a slot that goes back into the diary when a patient cancels.
Patients who come back
Due recalls go out automatically to every patient who has opted in, instead of when someone remembers.
Faster payment
Payment links on WhatsApp, and the receipt sent straight back.
Plans
A plan for every practice.
Three packages, shaped around how your practice works. Pricing is being finalised. Start free, or talk to us and we will tailor a package to your practice.
Starter
Solo practitioners and small practices
Pricing on request
GrowthRecommended
Practices that want the clinical and medical-aid side set up too
Pricing on request
Group
Owners running more than one practice
Let's talk
Questions
Questions practices ask us.
Does CareSavi replace our practice management system?
No. CareSavi runs beside it and does not connect to EMD or any other practice system today. Appointments booked through CareSavi, whether by patients on WhatsApp or online or by your team, live in CareSavi's diary, and that is what reminders, recalls and the dashboard work from. You bring your patient list in with a CSV import.
Do we need our own WhatsApp number?
Yes. CareSavi uses your practice's own WhatsApp Business number, connected through 360dialog, an official WhatsApp partner. The setup wizard walks you through it, and until it is connected CareSavi cannot message your patients. If you connect in coexistence mode, you can keep using the WhatsApp Business app on the practice phone.
What does the AI receptionist do, and not do?
It answers questions from your practice's information, offers real open slots, books and reschedules, takes a new patient's details and sends payment links. It does not give medical advice: messages describing urgent symptoms are picked up by fixed rules and passed to your team, and a patient can ask for a person at any time. Patients consent before any message reaches the AI.
Is CareSavi POPIA compliant?
CareSavi is built for POPIA: consent is recorded for each purpose with the notice version, patient records are encrypted record by record, every read and change of health information is logged, and you can export, erase or set retention dates for a patient's data. Compliance also depends on how your practice uses it. Our privacy notice explains who does what.
Where is our patients' data stored?
Patient records are stored in Johannesburg. Some services necessarily process messages outside South Africa: WhatsApp itself, and the AI model provider when the AI receptionist replies. Each one is listed in the sub-processor register in our privacy notice.
Do patients need to download an app?
No. Patients use WhatsApp, which they already have, and simple web pages for online booking, forms, payments and their visit summary.
How do recalls work?
When a visit is marked complete, CareSavi schedules the next recall from your rules. A six-month check-up rule is ready on day one. Due recalls go out on WhatsApp during business hours to patients who have agreed to hear from you, and you can see who is due and track how many replied and rebooked.
Can patients pay online?
Yes. Patients pay by card or EFT through Paystack, into your own Paystack account, from a link on WhatsApp. You choose whether a booking fee is off, optional or required, and a PDF receipt is sent automatically. Buy-now-pay-later is not part of CareSavi.
Does CareSavi handle medical aid?
It captures membership details when a patient books online or in the chat, records the benefit checks your team does, and builds a claim sheet listing every field a scheme needs, including anything still missing. It does not submit claims to schemes or request authorisations.
Which languages does it speak?
The AI receptionist's replies follow the language a patient prefers. Everything CareSavi sends by itself (menus, confirmations, reminders and recalls) is in English.
Can our whole team use it?
Yes. Invite staff by email and give each a role. Six built-in roles decide who can see and do what, and clinical notes are limited to practitioners. Staff can turn on two-factor sign-in with an authenticator app.
Do we need a card to start?
No. You can create your account and set the practice up without a card. Billing starts only once we agree a plan with you.
Let's bring your patients back.
Start with one practice. Create your account without a card, connect your WhatsApp number, and run bookings, reminders and recalls from one place.
